Revisions, Cancellations and Returns

We’ll be happy to adjust your order within 48 hours of placing it, provided that it has not yet been confirmed or shipped. Once shipped, changes or cancellations are not possible.

Please be aware that changes to your order may result in additional fees, as product prices may vary with size and finish options. If, after changing your order, the total amount of your order is less than the original amount, you will be issued a store credit or refund (less a 5% credit card processing fee).

Product Lead Times

Different items have different delivery lead times that can range anywhere from 1 to 16 weeks. Product lead times are best estimates only.

If you purchase multiple items with different delivery lead times, your entire order will be delivered based on the longest lead time estimate. If you would like the items to be delivered sooner based on their availability, separate delivery charges will apply. Please contact customer service to make arrangements, or submit each order separately.

We know you’re excited to get your new items, and we’ll make every effort to deliver them within the estimated time period; however, delays due to the manufacturing process, unanticipated freight setbacks, acts of God, and/or damage during transportation may result in longer than usual delivery lead times. Calligaris Toronto cannot be held responsible for any delays beyond our control. Estimated dates are tentative and cannot be used as a reason for the cancellation of an order. If you choose to cancel your order, please contact Customer Service at (416) 504-2959 or Shop@CalligarisToronto.ca.

Deliveries

All orders must be paid in full prior to scheduling your delivery.

Deliveries are facilitated through an insured third party service provider. Missed deliveries, or deliveries up or down more than two standard flights of stairs may incur additional fees.

Our delivery teams are not authorized or insured to move items other than the merchandise being delivered.

It is your responsibility to make sure that all purchased items will fit into the intended space as well as through the delivery path, including all entryways, elevators, stairwells, turns and bends, etc. All package dimensions are available upon request.

We do our very best to ensure your items arrive to you intact, but occasionally products are damaged during shipping. In such cases, we will make every effort to either repair or replace the damaged part or item as quickly as possible, at no cost to you. Any damaged or defective goods must be reported within 24 hours of delivery, otherwise your claim will not be accepted.

Once your delivery is complete please make sure all merchandise is accounted for and in satisfactory condition. Any damaged or missing merchandise must be noted with the delivery team prior to their departure from your home.

If a surrogate (doorman, family, friend, neighbor, etc) receives your merchandise on your behalf, you are still responsible for making sure all merchandise is accounted for and in satisfactory condition; and if necessary, noted with the delivery team.

All orders must be delivered or picked up from our local warehouse within 30 calendar days of arrival. Any orders that require storage after 30 days must be paid in full, and storage fees in the amount of $10.00 per day will be applied. All storage fees must be paid prior to delivery or pick-up.

Any orders not claimed within six months will be deemed cancelled and subject to our order cancellation policy.

We cannot accept post office box addresses or freight companies for delivery of goods.

Wall Mounting

Our delivery service does not include wall mounting services. If you require wall mounting, please discuss this with your sales associate.

Warranty

All Calligaris products carry a standard manufacturer’s warranty of one year, commencing the date the order was delivered. Upholstered sofas carry a three-year warranty on the coverings, and a five-year warranty on the internal frame. The warranty applies to any defects which may have arisen during the manufacturing process and does not apply to mishandling, misuse, or general wear. Clearance items and floor models are not covered under the standard manufacturer’s warranty. Any modification to the product will void your warranty. The warranty is issued to the original purchaser and not transferable.

Disclaimers

Damaged or defective pieces will be repaired or replaced at the sole discretion of the Calligaris Toronto Store. Replacement parts and items are subject to our standard delivery lead times.

Customers are not entitled to further discounts or any additional compensation in cases when damage or defect has occurred and Calligaris is able to repair or replace the affected goods.

Product finishes may vary slightly from samples in colour and texture; an exact match cannot be guaranteed.

Wood products may show knots and inconstancies in the grain. Wood is a natural material and such occurrences are not considered defects.

Plastic chairs may contain faint artifacts as part of the manufacturing process which are considered to be perfectly normal and not defects.

Only specified Calligaris products are suitable for commercial applications.